Our organization collects and maintains client information to help us service your needs as our valued client. Your personal information is guarded carefully with access to your personal information only available to employees of the spa, and then only on a needs to know basis. We never share your information with anyone that doesn’t have a business reason to know this information in order to provide services to you, our client.
We also do not share mailing lists (names and mailing addresses) of our clients to any other organizations. All of our employees and independent contractors sign a confidentiality agreement when they are first hired stating that they will not share any of our client’s information and that it is held in strict privacy. We also do not share client email addresses with any third parties.
The only exception could be in regards to matters involving a danger to personal or public safety, we may be required to share information if requested by law enforcement or judicial authorities if legally required to do so.
We value our relationship with you and your privacy, we hold it in the strictest confidence.
24 Hour Cancellation Policy
We have a 24-hour cancellation policy. Please be sure to give us 24 hours notice if you need to cancel or reschedule an appointment. If a cancellation is received within 24 hours of your service, the full service amount will be charged. If the service is part of a pre-paid series, a standard $50 no-show fee will be charged if the service is 30 min or less. If the services is 45 min or more, a $100 no-show fee will be charged for pre-paid series.